Returns Policy

At Bithika Innovates, your satisfaction is our topmost priority. We design our LED lighting to brighten your space and outperform your expectations of quality and life — but if something’s not quite right, we're here to make it right.

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🕒 How Long Do I Have to Return My Order?

You have 07 days from the day your order is delivered to request a return or exchange. If your return window has passed but you're experiencing issues, get in touch — we’ll do our best to help.

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✅ What Can Be Returned/Exchanged?

Most AlpsGlo products are eligible for return, iff:

• The item is defective.

• You have your invoice as proof of purchase.

We ask that all accessories (if any) that came with the item be included.

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❌ What Can’t Be Returned?

The following items are non-returnable:

• Repaired or modified products

• Final sale or clearance items

• Used or installed lights, unless they're faulty or damaged within the warranty period.

Still unsure? Send us an email — we're happy to help.

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💡 Faulty or Damaged Lights?

We stand behind the quality of our LED lights. If your product arrives damaged, is not working properly, or you received the wrong item, let us know right away and we’ll make it right with a replacement or full refund.

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💳 How Do Refunds Work?

After we receive and inspect your returned item:

• We'll notify you by email once your return is processed

• If approved, your refund will be issued to your original payment method within 5–10 business days

Note: Original shipping fees and GST are non-refundable unless the return is due to an error on our end (like a faulty product or wrong shipment).

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🚚 Who Pays for Return Shipping?

• If the return is due to a mistake or fault on our part (such as damage, defect, or incorrect item): We’ll cover the shipping cost.

We recommend using a trackable shipping service to ensure your return gets to us safely.

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✉️ How to Initiate a Return?

Just email our support team at support@bithikainnovates.com with:

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• Your invoice number

• A brief explanation of the reason for return

• A photo of the product will be helpful to us if it's damaged or incorrect (optional)

• Donot open/modify/repair the products which can lead to the warranty being void.

We’ll respond within 1–2 business days with return instructions and next steps.

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Thanks for choosing AlpsGlo to light up your space. We're committed to making your experience smooth, helpful, and hassle-free — every time.